Terms of Service
Thank you for accessing and using our online service and website (collectively the "Service"). The following terms and conditions (the "Agreement") constitute an agreement between Remedy Skintech, Inc. ("Remedy", "we", "us" or "our") and you ("you", "your" or "User"). By using our Service, you acknowledge that you have read, understood, and agree to be bound by the Agreement. Please read them carefully. If you do not agree with the Agreement, please do not access or use the Service.
The Service provides a marketing platform on the World Wide Web of the Internet where third party merchants or retailers ("Merchants") can offer products ("Products") to and transact with the Users of the Service, wherein Remedy facilitates payments on behalf of the Merchants and provides all relevant services required to fulfill the order requests of Users.
We may modify the terms and conditions from time to time, as we deem necessary. Please check back periodically to review the changes.
Your continued use of the Service following such modifications shall signify your acceptance of the modified Agreement. If you do not agree with the modified Agreement, you may not access or use the Service.
The access and use of the Service by any minor under the age of 13 is prohibited. The Service is not available to Users suspended or removed from the system by Remedy.
To gain access to and use some portions and features of the Service, you will need to register as a member. Registering as a member requires you to expressly signify your acceptance of the Agreement.
You are required to provide information about yourself that is true, accurate, current, and complete. If you furnish information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete) or if Remedy suspects that such information is untrue, inaccurate, not current, or incomplete), Remedy reserves the right to suspend or terminate your membership.
You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account. You are solely responsible for all activities that occur under your account. You agree to notify Remedy immediately of any unauthorized use of your account or breach of security.
You shall not use your Remedy membership for any purpose competitive with Remedy.
Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and Remedy will be perfected when we dispatch the goods to you at which time you will receive a second email containing your tracking number, and confirming that your order has been dispatched.
Remedy reserves the right not to accept your order if we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, that the item ordered is out of stock, or does not satisfy our quality control standards.
Further, we may refuse to process an order at any time for any reason at our sole discretion.
Remedy reserves the right to immediately terminate the customer's use of Remedy platforms, applications, and services, and/or temporarily or permanently disable the customer's account, and/or bar any future access to the same, at Remedy’s sole discretion.
Without limiting the generality of the foregoing, we may take such actions if we have reason to believe that the customer has violated, or intends to violate, applicable laws or regulations or any of our policies, terms, and conditions, or acts or intends to act in a manner that would cause or tends to cause loss, damage or injury to Remedy, our staff, our third-party providers or other customers, or if we have received an order, directive or similar instruction from a court or government instrumentality or agency. This includes (but is not limited to) situations where, in Remedy’s assessment, the customer:
Frequently cancels or rejects packages, or requests returns, exchanges, refunds, or chargebacks, without any justifiable basis;
Treats our staff, third-party providers, or other customers, in a discourteous or disrespectful manner, or in a manner that is threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libelous, invasive of privacy, hateful, or racially, ethnically or otherwise objectionable;
Uses or permits his or her account to be used for fraudulent transactions such as stolen credit cards or promo codes;
Opens and/or operates multiple accounts and uses these for any activity that is contrary to laws, regulations, or our policies, terms, and conditions;
Impersonates another person or entity, or otherwise misrepresents his or her affiliation with a person or entity;
Furnishes information that is untrue, inaccurate, not current, or incomplete (or, where the customer's information has become untrue, inaccurate, not current, or incomplete, and the customer fails or refuses to update the same);
Collects or attempts to collect any information about other customers, or violates the privacy of other customers;
Attempts to gain unauthorized access to or otherwise interferes or disrupt our platforms or services, or interferes or attempts to interfere with another customer's use and enjoyment of our platforms or services;
Attempts to decompile, reverse engineer, disassemble or hack our platforms or services, or to defeat, compromise or overcome any encryption technology or security measures that we have put in place;
Takes any action or engages in any conduct that could directly or indirectly damage, disable, overburden, or impair our platforms or services, including the use of any "deep-link," "page-scrape," "robots," "spiders," "offline readers," or any other automated system, program, algorithm or methodology, or any similar or equivalent manual process, to access our services or platforms in a manner that sends more request messages to Remedy servers than a human can reasonably produce in the same period by using a conventional on-line web browser; or
Infringes the rights of Remedy, including any of our intellectual property rights, such as by reproducing, distributing, selling, licensing, renting, modifying, transmitting, publishing, adapting, editing, or creating derivative works from any of the content and materials published on our platforms.
The measures mentioned above are without prejudice and are in addition to any rights or remedies we may have under our Terms of Service, in law, or in equity. Remedy reserves the right to report any activities that we believe to be unlawful or illegal to the appropriate authorities. Remedy’s failure or delay in using or enforcing any of the above measures shall in no way constitute a waiver of our rights. Furthermore, Remedy shall not incur any liability for any measures taken even if it is later determined that the customer did not commit any violation or did not undertake any of the prohibited activities, or even if the order, directive, or instruction issued by the court or government agency or instrumentality was subsequently overturned.
We operate on a first-come, first-served basis policy. Therefore, items in stock may currently appear on your Cart but can be purchased by another customer who was first able to complete the checkout and payment procedures. However, any stock from canceled orders go back to the Site the next day and may be purchased by you or any other customer subject to the completion of our checkout and payment procedures.
Once your order has been placed, you will receive an Order Acknowledgement email. Your receipt of an Order Acknowledgement email does not mean Remedy’s acceptance of your order. We are simply acknowledging that we have received your order.
The remedy may, at its sole discretion, choose to accept or decline your order for any reason. This may happen, for example, when the item you wish to purchase is out of stock or has been damaged; we suspect the request is fraudulent or in any other circumstance Remedy deems appropriate. For orders that were not processed or canceled, Remedy will either not charge you, or refund you the total billed amount. The preceding actions shall be applied to the rightful person(s) in cases of fraud.
Remedy takes extra measures to provide you with accurate information on products we offer on the website. The remedy does not guarantee, however, that the information is error-free, current, complete or reliable.
Inventory levels fluctuate from day-to-day. In rare cases, you may have been able to place an order online for a product portrayed as having stock, but once we attempt to process find out that the product is sold out. In cases like these, we will notify you via email.
We try to display the colors of products as accurately as possible on the website. We cannot guarantee, however, that your computer monitor's display of colors will be true to life.
All prices posted on the website are inclusive of government-imposed taxes. Remedy tries to advertise the most accurate and up-to-date pricing information on the products offered on the website. We cannot, however, warrant against pricing error. If you have placed an order for a product whose price was posted incorrectly, we will either not process or cancel your order. Should this happen, we will notify you via email.
Shipping and Delivery
Remedy aims to deliver your orders within the next day for all Metro Manila locations and 3-7 business days Nationwide after every successful payment.
Our delivery schedule runs from Mondays to Fridays. Please remember that we do not deliver Saturdays, Sundays and Holidays.
We offer a standard shipping option. Your orders will be delivered to your specified shipping address for a fixed delivery charge of only Php100 for addresses within Metro Manila and up to Php200 for the rest of the Philippines.
Remedy delivers Nationwide. Any order request with a shipping address located outside of the Philippines will not be fulfilled.
Remedy ships to office addresses too. We will aim to deliver orders for shipping to office addresses from Monday to Friday between 9am and 5pm.
Once your order has been packed and prepared, you will receive a Shipment Notification email to let you know that your package is about to leave our warehouse, indicating the estimated arrival date of your package. For Cash-on-Delivery (COD), you will receive an email with instructions containing pertinent details (e.g. AM/PM schedule, exact amount to be paid, delivery address).
If you are not available to personally receive your package, you may designate an authorized representative in the Checkout page.
When order is received, the recipient is required to sign the Delivery Receipt acknowledging that the items were received in good condition.
We reserve the right to request the recipient to furnish a government-issued ID to validate their identity before releasing the order.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Remedy.
Any guarantees made as to delivery times are subject to delays resulting from unforeseen events or force majeure.
Remedy holds promotions, rewards programs, and other incentivizing mechanisms, as we see fit. These promotions are not held on a regular or permanent basis and are not always made available for all Users to participate in.
Remedy reserves the right to modify or terminate our promotions at any time.
Intellectual Property Rights
The Service and every material and proprietary information therein, including but without limitation to, software, designs, images, photographs, text, graphics, illustrations, logos, patents, copyrights, trademarks, service marks, audio, video, music and all other intellectual property rights related thereto, including all code in the website (collectively "Remedy Content"), is the exclusive property of Remedy or used with express permission of the copyright and trademark owners.
Use of Remedy Content for any purpose not expressly permitted by this Agreement is strictly prohibited.You agree not to reproduce, distribute, sell, license, rent, modify, transmit, publish, adapt, edit or create derivative works from Remedy Content and all materials accessible on the Service. Violation of this policy may result in civil and/or criminal penalties.
You agree not to use any "deep-link," "page-scrape," "robots," "spiders," "offline readers," or any other automated system, program, algorithm or methodology, or any similar or equivalent manual process, to access the Service in a manner that sends more request messages to Remedy servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser.
You agree not to probe, scan or test the vulnerability of the website or any network connected to the site, nor breach the security or authentication measures on the website or any network connected to the website.
You agree not to attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the Remedy servers.
You agree not to engage in decompiling, reverse engineering, or otherwise attempting to obtain the source code of the Service.
You agree not to take action that imposes an unreasonable or disproportionately large load on our infrastructure.
Disclaimer of Warranty
The Service, Remedy Content, and any product you purchase through the Service are delivered on an "as-is," "as available," and "with all faults" basis.
To the fullest extent permitted by applicable law, we disclaim any and all warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement.
Remedy does not warrant the Service will be uninterrupted, secure or error-free, that any defects will be corrected, or that the Service or the servers that make the site available will always be free of viruses or other harmful components.
Limitation of Liability
You agree that in no event shall Remedy, its affiliates, officers, directors, employees, agents, or suppliers be liable to you for any direct, indirect, special, consequential, economic, exemplary, incidental, or punitive damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or directly or indirectly related to:
- The Agreement
- The Service, including the Remedy website and any other website or resource you access through a link from the Remedy website
- The products made available or purchased through the Service, including any damages or injury arising from any use of such products
- The use of or inability to use the Service or any other information accessed through the Service
- Or performance of any third party products or services
- The legality, accuracy, reliability, quality, or authenticity of Remedy Content, advertisements, services, or products provided by any party through the Site
Under no circumstances shall Remedy be responsible for any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the Service or your accounts.
Remedy’s liability to you for direct damages for any claim related to any of the foregoing shall in no event exceed the amount which you have paid to Remedy in conjunction with the product under which such claim first arose.
You agree to defend, indemnify and hold harmless Remedy, its affiliates, officers, directors, employees, agents, suppliers, from and against any and all fines, penalties, claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' and experts' fees) arising out of (1) your use and access of the Service (2) any product you purchase from the Service (3) your violation of any term in this Agreement (4) your violation of any third-party right, including without limitation any right of privacy or intellectual property right (5) fraud you commit, or your intentional misconduct or gross negligence.
Any dispute arising from or relating to the Agreement, including any question regarding its existence, or validity or termination, shall finally be settled by arbitration in Makati City, the Philippines using the English language. Any arbitration award shall be final and binding upon the parties, shall be the exclusive remedy between the parties, and may be enforced by judgment of a competent court having jurisdiction.
When you use or access the Service or send emails to Remedy, you are communicating with Remedy electronically. You consent to receive electronically any communications related to your use of the Service. Remedy will communicate with you by email or by providing notifications on the website. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from Remedy intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on Remedy.
Entire Agreement and Severability
This Agreement shall constitute the entire agreement between you and Remedy concerning the Service. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.