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What is your return policy?

While it is understandable that you have changed your mind and decided to return your order, we can not receive the items due to strict hygienic regulations, and other factors that can potentially affect the quality of the product/s.

All returns, refunds, and exchanges are subject to the following conditions:

  • Products valid for returns, refunds, or exchanges are only allowed for products received with any damage, defect, or discrepancy. Discrepancies refer to missing items, incorrect products, or extra items.
  • In the unlikely event that you received a defective product, a wrong item, or an extra product, do not dispose of the product and notify us immediately.
  • Concerns must be reported 3 days after receiving your order.

Product returns will be arranged by our team. You may contact us via ship@remedy.ph.

Any concerns filed after this 3-day period will not be accommodated. Outside this timeframe, refunds, returns, and exchanges are no longer allowed as the product/s may have been exposed to factors beyond our control that could have contributed to the damage, defect, and/or discrepancy reported.

Items bought on sale are non-refundable and non-returnable unless defective or damaged.

Frequently Asked Questions

How do I start my return process?

To start your Return Process, kindly send us an email at ship@remedy.ph with the following details:

Order Number (REMEDY# followed by four digits)

Tracking Number (seen on the waybill in this format: XXXX-XXXX-XXX)

Photo/video of the product/s involved

Brief description of the issue encountered

Photo of the packaging materials used (product boxes, courier pouch, and the like)

My items are almost expired or have expired. What do I do?

Kindly send us an email at ship@remedy.ph showing the following details and we’ll do the rest for you:

Order Number (REMEDY# followed by four digits)

Tracking Number (seen on the waybill in this format: XXXX-XXXX-XXX)

Photo/video of the product/s involved with the expiration date.

Disclaimers:

Products purchased with a pre-advertised expiration date are exempted from this policy.

Only products with less than 3 months of shelf life will be entertained. 

How do I return a defective, extra, or incorrect product/s?

If you received any defective, incorrect, or extra product, kindly keep it. Do not throw or give away the product/s. All damaged, incorrect, and extra products will be retrieved by the team. Kindly put these products back in its original packaging. 

Incorrect and extra items should remain unused and unopened. Otherwise, the refund and replacement will be forfeited. 

Our Logistics Team will provide confirmation and instruction should it be necessary to return the product/s involved.

If you are requested to return the product/s, please place the product/s back in its original packaging and in the Remedy Packaging (box or pouch) it came with. In case the Remedy Packaging is no longer usable, kindly use any box or packaging to properly pack the items to be returned. 

No return fee will be charged for these retrievals.

The Remedy Team reserves the right to withhold the processing of refunds or replacements if the product involved is not returned. For further details or questions, please reach out to ship@remedy.ph.

Customer Service Hours

You may contact our customer service team at ship@remedy.ph on Mondays to Fridays from 9AM to 7PM, excluding declared holidays. While we currently do not have a hotline at the moment, we will try to accommodate your concerns as soon as possible. 

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